Third Party Processors that we use

Please note that this list might change from time to time.

Service Name	Personal data being processed by them	Purpose(s) of the processing	Personal data stored / processed outside the EEA?
Fresh Service	Emails, names, contact numbers, company name, company address.	To raise customer’s requests/incidents.	No
CRM	Emails, names, contact numbers, company name, company address.	Where we keep all the contact details for each customer/store orders information.	No
Asana	We may manually put in names of people and details of their order but no other contact details.	A system we use to aid in the management of projects.	Yes
Customer Thermometer	Email addresses and names.	This enables us to carry out customer surveys to improve our service.	No
Slack	Names.	A system we use for communication.	No
Harvest	Internal names, email addresses, timesheets.	Used for tracking staff workload for billing. No customer data is used here.	Yes
Siphon Portal	Names, addresses, contact numbers, email addresses.	Used as a telephony system management interface.	No
Siphon Webstore	Names, addresses, contact numbers, email addresses.	Used to purchase telephone handsets and accessories.	No
Wavenet Portal	Names, addresses, contact numbers, email addresses.	Used as a telephony system management interface.	No
Gamma Portal	Names, addresses, contact numbers, email addresses.	Used to provision and manage new/existing telephone numbers, number porting, SIP trunks.	No
Office 365/Sharepoint	Emails, names, contact numbers, company name, company address, information on their services such as router configurations, telephones and contracts.	Our cloud server where we store all information we have on the customer.	No
Bridge Fibre Server	Emails, names, contact numbers, company name, company address, information on their services such as router configurations, telephones and contracts.	Our server where we store all information we have on the customer.	No
Exchange Email	Emails, names, contact numbers, company name, company address, information on their services such as router configurations, telephones, contracts and schedules.	The email service we use to communicate.	No
Password State	Password manager – emails and names.	Where we store passwords.	No
PRTG – Network Monitoring	Names, company name and email addresses.	A system used in order to monitor the network.	No
Prosys/Provu Webstore	Names, addresses, telephone numbers and email addresses.	This is a provisioning server.	No
Ahsay/Veeam (hosting backups)	Names, email addresses and company names.	This is a hosting backup server.	No