Third Party Processors that we use

Please note that this list might change from time to time.

Service Name

Personal data being processed by them

Purpose(s) of the processing

Personal data stored / processed outside the EEA?

Fresh Service

Emails, names, contact numbers, company name, company address.

To raise customer’s requests/incidents.

No

CRM

Emails, names, contact numbers, company name, company address.

Where we keep all the contact details for each customer/store orders information.

No

Asana

We may manually put in names of people and details of their order but no other contact details.

A system we use to aid in the management of projects.

Yes

Customer Thermometer

Email addresses and names.

This enables us to carry out customer surveys to improve our service.

No

Slack

Names.

A system we use for communication.

No

Harvest

Internal names, email addresses, timesheets.

Used for tracking staff workload for billing. No customer data is used here.

Yes

Siphon Portal

Names, addresses, contact numbers, email addresses.

Used as a telephony system management interface. 

No

Siphon Webstore

Names, addresses, contact numbers, email addresses.

Used to purchase telephone handsets and accessories.

No

Wavenet Portal

Names, addresses, contact numbers, email addresses.

Used as a telephony system management interface. 

No

Gamma Portal

Names, addresses, contact numbers, email addresses.

Used to provision and manage new/existing telephone numbers, number porting, SIP trunks.

No

Office 365/Sharepoint

Emails, names, contact numbers, company name, company address, information on their services such as router configurations, telephones and contracts.

Our cloud server where we store all information we have on the customer.

No

Bridge Fibre Server

Emails, names, contact numbers, company name, company address, information on their services such as router configurations, telephones and contracts.

Our server where we store all information we have on the customer.

No

Exchange Email

Emails, names, contact numbers, company name, company address, information on their services such as router configurations, telephones, contracts and schedules.

The email service we use to communicate.

No

Password State

Password manager – emails and names.

Where we store passwords.

No

PRTG – Network Monitoring

Names, company name and email addresses.

A system used in order to monitor the network.

No

Prosys/Provu Webstore

Names, addresses, telephone numbers and email addresses.

This is a provisioning server.

No

Ahsay/Veeam (hosting backups)

Names, email addresses and company names.

This is a hosting backup server.

No